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We will send your order promptly after payment has been received.

Feel welcome to check out our other products to add to your order - we combine shipping and the more items sent together on the one order, the greater the savings on shipping costs!

You'll find that our shipping rates are very low already; these rates are calculated by the total weight & dimensions of the items ordered and for multiple item orders, we carefully pack all goods into the one box and send to you.

All orders are provided with a printed Tax Invoice (or by request without it, if as a gift for example) all prices are tax inclusive with no extra charges. Tax invoice is also your Proof of Purchase; in the unlikely event the product requires warranty service we will repair or replace under warranty. Most of our products are covered by a 12 month warranty.

We appreciate your business, and look forward to serving you again.

Refund & Exchange Policy

Customers are eligible for refunds or exchanges in the following cases:

  • The wrong product was sent by the Company to the customer
  • The product has a manufacturing defect

Refunds or exchanges will be permitted only if product is returned in its original condition and original packaging without being opened, used or tampered. Refunds or exchanges are permitted only within 7 days of purchase or receiving the goods provided the above conditions are met. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable. Order Cancellations are only permitted if multiple booking/orders of the same product have been made which may result in multiple charges being booked on the customer’s payment card. Customer can cancel their order within 24 hours or before the order is shipped to the customer (whichever is earlier); refunds will be made back to the payment solution used initially.

Privacy Policy

 

This is ScalesPlus’s (“ScalesPlus”) online privacy policy (“Policy”). This policy applies only to activities ScalesPlus engages in on its website and does not apply to ScalesPlus activities that are "offline" or unrelated to the website. ScalesPlus collects certain anonymous data regarding the usage of the website.

This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the ScalesPlus website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the ScalesPlus website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to ScalesPlus, when you register for services, or make purchases via the website. In all such cases, you have the option of providing us with personally identifiable information.

1. USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

2. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

COOKIES. Cookies are small bits of data cached in a user’s browser. ScalesPlus utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.

ScalesPlus may use non-personal "aggregated data" to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide ScalesPlus with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

ScalesPlus may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. ScalesPlus may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if ScalesPlus files for bankruptcy, or there is a transfer of the assets or ownership of ScalesPlus in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

3. SECURITY. ScalesPlus takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, ScalesPlus cannot guarantee the security of any information that is disclosed online.

4. OTHER WEBSITES. ScalesPlus is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

MINORS. ScalesPlus does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the ScalesPlus website or services, and ScalesPlus requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, ScalesPlus does not knowingly distribute personal information regarding minors under the age of 18.

CORRECTIONS AND UPDATES. If you wish to modify or update any information ScalesPlus has received, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

 

5. MODIFICATIONS OF THE PRIVACY POLICY. ScalesPlus. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Disclaimer - Scales Plus specifically disclaims any liability, whether based in contract, tort, negligence, strict liability or otherwise, for any direct, indirect, incidental, consequential or special damages arising out of in any way connected with access to or use of this web site or any content, information, materials or services herein. By purchasing a product supplied by Scales Plus you are stating that you have read this disclaimer and agree to it.

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